A national organisation that collects and delivers vital medical supplies for the NHS needed a ‘safe pair of hands’ to manage an organisation-wide transformation, following a strategic review by a major consulting firm. The Interim would be leading the consultants whilst implementing the strategic change programme.
At stake was the security of future supplies – literally a life or death situation – and the reputation of a very public body, whose 2000 staff faced change on an unprecedented level. BIE’s confidence in the interim recommended was fully justified in the client’s feedback, summarised as follows:
“The interim inherited a potentially critical situation. He quickly made an impact. We saw a significant increase in stocks from about 35,000 units when he joined to 55,000 units when he left. User satisfaction increased significantly, up 30% according to formal feedback, and complaints fell. This was achieved at the same time as notable increases in productivity.”
